User Agreement

Attention! Please read these terms of use carefully before using this site. If you do not agree to these site terms of use, do not use this website.

Your accessing the website means that you have read and agree to the terms of use of, and your acceptance of this public business proposal. Your use of the website in any form (including, but not limited to placing orders for goods and services by you through the website, participation in bonus programs, promotions, filling applications, forms, etc.) is your unreserved consent to all terms of this public business proposal and is equal to the signing of the contract by both parties. This public business proposal is mandatory for the parties. If you do not agree with the terms of this public business proposal, you should refrain from use of the website

1. Website is a site belonging to the owner of the website and having an address on the Internet at, through which the user has the opportunity to make a purchase of the desired product.
2. User (you) is a legal entity and/or an individual person – entrepreneur and/or an individual person – resident of Ukraine, at least 18 years old, having full legal capacity, using this site and/or its individual tools, who agrees with the terms of the Public Business Proposal and complied with all its terms described below.
3. Buyer is the User who placed the order on the website
4. Website Administration is the administration of the online shop on the website
5. Agreement is this public business proposal, including all its terms and conditions.
6. Seller is a legal entity or an individual person – entrepreneur, who places information on goods and/or services that can be ordered on the Website. Seller can be both the Administration and any person to whom the Administration has granted the right to place information about goods and/or services. The name of the Seller shall be indicated in the documents for the transfer of goods to the Buyer (delivery and acceptance certificate, bill of sale, sales receipt, fiscal receipt, etc., confirming the transfer of goods to the Buyer).
7. Product is the goods, services, other material and immaterial objects, information about which is placed on the Website.
8. Order is the User’s appeal through the Website and/or by calling the hotline to the Seller with a request to order goods, as well as the package of goods specified in the User’s order.
9. Payer is a person who pays for the User’s order.
10. Recipient is a person who is specified by the Payer in the Order form as a person and authorized by the Payer to receive the goods. Unless otherwise specified in the Order form, the Recipient is the Payer.
11. Offer is the information about the product, posted by the Seller on the Website, including information about the product, its price, methods of payment and delivery, information about discounts and promotional offers on goods, as well as other conditions of ordering goods. The terms of offers posted on the Site are set by the Seller. The offer is information about possible conditions for ordering the product.
12. Parties are the Seller, the Buyer, and the User.

    1.1. This Agreement regulates the User’s access to the information posted on the Website, the order of use of the Website, as well as the possibility of transferring goods to the User.
    1.2. This Agreement is a public business proposal. By accessing the Website’s materials, User thereby joins this Agreement. When using the Website’s materials and instruments, Users unreservedly and unconditionally agree (accept) to the terms and conditions of this Agreement. The User must read the terms of this Agreement in full before registering on the Website and/or placing an order. Registration of User on the Website means full and unconditional acceptance of the Agreement (in accordance with Art. 641, 642 of the Civil Code of Ukraine).
    1.3. The Website is a platform for placing offers of goods for sale.
    1.4. Information about the product is displayed on the website and is dynamic. This means that the information can be updated, changed and supplemented by the Administration at any time without prior notice to the User. Any information about the Seller’s goods, promotion terms, prices of goods and any other rules of the Seller’s services are displayed on the website Website Administration has the right to amend the terms and conditions of this Agreement unilaterally at any time. The amendments come into force from the moment the new version of the Agreement is posted on the website
    1.5. This Agreement may be entered into by a legally and legally competent User. By accepting the terms of the Agreement, you confirm your legal and legal competence, you accept the obligations arising from the use of the website and the conclusion of this Agreement.
    1.6. Offer on the Website is not a business proposal. After familiarization with the Offer placed on the website the User has the right to make a business proposal to the Seller by filling in the Order form and/or to make an order through the Call center of the site. Filling in the Order form is considered a business proposal by the User to the Seller to order goods by the User on the terms specified in the corresponding Offer.
    1.7. The business proposal is considered to be accepted by the Seller if the Seller performs actions which testify the acceptance of the User’s business proposal, namely: actually, delivers the goods, starts rendering services in accordance with the terms specified in the User’s business proposal, provides an invoice for payment for the goods ordered.
    1.8. Seller has the right for offering to order goods on other terms after receiving the User’s business proposal. In this case, this offer is considered a counter business proposal and should be accepted by the User. Acceptance of the counter business proposal shall be deemed to be the actual receipt by the User and/or Recipient of the goods under the conditions provided by the counter business proposal. The Seller has the right to withdraw the counter business proposal before the Buyer receives the goods.
    1.9. The Parties agree on all essential terms and conditions when the Buyer pays for and/or actually receives the goods, and also shipment of the goods by the Seller.
    1.10. The Parties agree that the sending by the Seller and/or the Website Administration of any messages about the availability of goods, acceptance of the order, the terms of delivery of goods, its price, conditions and forms of payment, the status and/or change of the status of the order, etc., sent by the Seller and/or the Site Administration via e-mail, SMS-messages, by means of telephony, are only notification of the Buyer of receipt of the business proposal by the Seller and shall not be evidence of its acceptance by the Seller.
    1.11. Delivery of goods is carried out:
    by the forwarding company by way of addressed delivery to the User or delivery to the office of the courier service with the subsequent self-receipt of goods by the User;
    by the Client’s own pick-up of goods at the address of the Seller’s shop.
    1.12. The moment of receipt of goods by the Recipient is the signing by the Recipient of a document confirming the fact of acceptance of ordered goods by the User (bill of delivery, delivery and acceptance certificate, forwarding declaration, waybill, etc.) or actual receipt of a Product by the Recipient and making the User signify acceptance of the product. Upon receipt of the product, the Recipient is obliged to check the product for damage, as well as the presence of a set of necessary documents (sales receipt, warranty card, delivery and acceptance certificate) and, in the event of problems, present a claim to the delivery service on the site. Seller is not responsible for the actions of the delivery company.
    1.13. The User, by accepting the Seller’s business proposal, agrees to receive information about the product by means of remote communication. The signature on the documents confirming the acceptance of goods and/or the actual acceptance of goods means that the Recipient has received all the necessary data (information) about the product prior to its acceptance.
    2.1. As a User of the Website, you warrant that you will not perform any actions that violate the laws of Ukraine, international law and actions that can disrupt the normal operation of the Website.
    2.2. The User must promptly inform the Website Administration of unauthorized access to the User’s personal page by third parties. In order to inform the User, please contact the Help Desk at the coordinates specified on the Website.
    2.3. The User gives his/her consent to the use and processing of the User’s personal data in accordance with the applicable laws of Ukraine.
    2.4. When accepting the terms of this Agreement, the User also confirms that he/she is aware of and agrees with the Privacy section of the Website, as well as with the terms of this Agreement.
    2.5. When accepting the terms of this Agreement, the User confirms that he/she has legal capacity and that he/she does not have any restrictions on his/her legal capacity.
    2.6. Comments and other writings of the User on the Website should not contradict requirements of the legislation of Ukraine and generally accepted standards of morality and ethics.
    2.7. Responsibility for money transfers made by the Payers shall be fully borne by the banks and payment systems whose services the User chooses to use. The Seller is not responsible for the actions of payment services. The Seller is not responsible for the actions of payment services.
    2.8. The owner of the website is not responsible for operability of the equipment on which the website is hosted, availability of the website, operation of data transmission channels and other technical means for users to access the website.
    2.9. The Seller is not responsible for the actions of the carrier, including the terms of transportation by the carrier, as well as for the safety of delivery.
    2.10. The Seller’s liability for changing the terms of the goods order is limited to the Recipient’s (User, Payer) right to refuse the ordered product and demand a refund of the money paid for it (if it was paid).
    2.11. User is responsible for the accuracy of the data specified in the Order form. Additional charges shall be borne by the User if incorrect, inaccurate and/or improper data in the order resulted into additional expenses of the Seller related to delivery of goods to an incorrect address or delivery of goods to an improper Recipient. The Seller has the right to withhold the amount of such losses or expenses from the amounts paid by the Payer as payment for goods. The User is obliged to provide all necessary information for the implementation of the electronic agreement.
    3.1. The User has the right to appoint a third party as the Recipient of the ordered product. In this case, the Recipient shall specify the details necessary to identify the Recipient and deliver the product to him/her in the Order form. In this case, the relations of the parties are subject to the provisions of Art. 636 of the Civil Code of Ukraine.
    3.2. All possible disputes and contradictions arising between the Parties under this Agreement shall be resolved according to the current legislation of Ukraine exceptionally at the place of registration of the Website Owner. If the court finds any provision of this Agreement invalid it does not cancel the Agreement in part and does not discharge the User of the Website of the obligations undertaken at the moment of registration.
    3.3. All rights to the Website in general and to the use of the network address (domain name) belong to the Website Owner.
    3.4. The User agrees that after completing the registration procedure on the Website, the Administration and/or the Seller will send letters and/or messages, including those of advertising content, to the User’s e-mail address. At the same time, the Website undertakes not to transfer the e-mail address, as well as any other information about Users to third parties. The User has the right to unsubscribe from this mailing list on his/her own.
    3.5. When specifying a mobile phone number in the forms on the website, the User automatically agrees to receive notifications from the site, including those of an advertising character. If there is an intention to stop this kind of mailing, the User should contact the website’s help desk.
    3.5. The User is forbidden to post user content that is prohibited by applicable law and/or contrary to the moral and ethical standards of the community.
    3.7. When placing an Order on the Website, the User voluntarily gives his/her consent to the Administration of the Website to the collection and processing (accumulation, storage, adaptation, recovery, use, distribution, removal) of the data specified by him/her, namely: surname, name, patronymic, e-mail, phone, address, in order to ensure relations in the field of purchase and sale, consumer protection, advertising and market research, as well as gives his/her consent to the transfer (distribution) of his/her data carriers, freight forwarding and courier organizations, other third parties (without limitation) at the discretion of the Website Administration. This provision is valid for 5 years from the date of the last order on the Website.
    4.1. The price of goods is indicated on the Website in UAH and includes value added tax. In case the price of the goods ordered by the Buyer is incorrect, the Seller informs the Buyer about it in order to confirm the Order at the corrected price or to cancel the Order. If it is impossible to contact the Buyer, such order shall be considered cancelled.
    4.2. The amount of the Order consists of the cost of all ordered goods, including discounts.
    4.3. The price of the product on the Website can be changed by the Seller unilaterally.
    4.4. Payment for products shall be made by the Buyer using bank cards, electronic payment systems or to the Seller’s current account in accordance with the invoice.
    4.5. The Seller has the right to provide discounts on goods, promotional offers and establish a loyalty program. Types of discounts, promotional offers, order and conditions of accrual are determined by the Seller independently and can be changed by the Seller unilaterally.
    5.1. Online store accepts the return of goods of proper quality within 14 days (not counting the day of purchase) under the requirements of Articles 9-12 and 13 of the Law of Ukraine “On Protection of Consumer Rights”.
    5.2. The Seller returns the funds paid for the goods to the Buyer’s bank account (Buyer’s payment card) or by money transfer upon additional agreement with the Payer. Refund of money paid for the goods shall be made within 30 (thirty) calendar days from the date of return of goods and receipt of application for its return.
    5.3. Goods subject to the Rules of realization of veterinary medicines and preparations approved by order of the State Department of Veterinary Medicine Ministry of Agrarian Policy and Food of Ukraine on 23.07.2001 No. 37 included in the register of veterinary medicines and drugs that meet the quality requirements. Medicines and preparations belong to the goods of proper quality, not subject to exchange (return) and are subject to the List approved by the Cabinet of Ministers of Ukraine of 19.03.1994 No. 172. Therefore, Seller shall not exchange or return this type of product.
    5.4. In case of detected defects of goods, the Buyer has the right to submit a claim. Such claim shall be considered by the Seller in accordance with the norms of the legislation of Ukraine.
    6.1. Seller is not liable for damages caused to Buyer as a result of improper use of the Goods ordered on the Website or use in violation of the rules of use specified on the Website or in the instructions for use of the preparation.
    7.1. In accordance with the Law of Ukraine “On Protection of Personal Data”, the Buyer by placing an Order on the Website, the Buyer gives the Seller consent to the processing of personal data, and confirms that he/she is notified about the rights established by the Law of Ukraine “On Protection of Personal Data”, the purpose of data processing, the possibility of changing the purpose of personal data processing, access to personal data of third parties, the provision of partial or full right of the personal data owner to process personal data by other subjects of the relationship related to personal data, and the possibility of dissemination of personal data, to which the Buyer has given his/her consent without any reservations.
    7.2. The purpose of processing (collecting) personal data of the Buyer is to ensure the implementation of relations in the field of satisfaction of social needs of individuals in goods.
    7.3. The Buyer confirms and agrees that the Seller has the right to use the data: for registration of the Buyer on the Website, to perform his/her obligations to the Buyer, including the transfer of information to third parties involved in the execution of the Order and other conditions of the business proposal, to evaluate and analyze the Website, to inform the Buyer about promotions conducted by the Seller and for other purposes.
    7.4. If the Buyer does not want his/her personal data to be processed, he/she should contact the Buyer through the feedback form on the Website.
    7.5. The Seller has the right to send notifications of advertising and informational nature to the Buyer. If the Buyer does not wish to receive mailings, he/she should change the appropriate settings in his/her personal data on the Website or contact the Seller via the feedback form on the Website.
    7.6. The Seller undertakes not to disclose the obtained information from the Buyer, except when such disclosure is mandatory under the legislation of Ukraine. It shall not be considered a violation of Seller’s provision of information to third parties to fulfill obligations to the Buyer.
    7.7. The Seller receives information about the IP address of the Website Visitor. This information is not used to identify the Visitor.
    7.8. The Seller is not responsible for the information provided in a publicly available form by the Buyer on the Website.
    7.9. The Seller has the right to record telephone conversations with the User/Buyer. At the same time, the Seller undertakes: to prevent attempts of unauthorized access to the information received during telephone conversations, and/or transfer to third parties not directly related to the execution of Orders, according to the Law of Ukraine “On Information”.
    8.1. The public business proposal for the Buyer comes into force from the moment of registration on the Website and is valid until the Parties perform their obligations under this business proposal in full or until the withdrawal of the acceptance of the public business proposal.
    8.2. The Website and services which are provided to them can be temporarily unavailable partially or completely due to preventive or other works or for any other reasons of technical nature. Help Desk of the Seller has the right to carry out necessary preventive or other works on a periodic basis without prior notice to Visitors of the Website.
    8.3. The provisions of the legislation of Ukraine apply to the relations between the User/Buyer and the Seller.
    8.4. In case of occurrence of questions and claims on the part of the Visitor, User/Buyer, he/she should contact the Seller by phone, through the feedback form on the Website or by other available means. All disputes arising between the Parties will attempt to resolve by negotiation, in case of failure to reach an agreement, the dispute will be referred to a judicial authority in accordance with the legislation of Ukraine.
    8.5. The User confirms that he/she has read all the clauses of this User Agreement and unconditionally accepts them.